📦
House Plant Dropship | Support | Shopify App Documentation
Search
📦

House Plant Dropship | Support | Shopify App Documentation

 

House Plant Dropship Support

Visit House Plant Dropship’s Website
★★★★★ rating | email us at info@houseplantdropship.com
📂
About House Plant Dropship
Originally working out of the humble house selling all types of house plant related items, HousePlantDropship was launched in 2019 to service plant entrepreneurs. Turns out, selling plants online can be fun and profitable. With investments made in shipping infrastructure and integration systems, HousePlantDropship plans to be the ultimate destination for plant businesses.
Today, we still treat every order with the same care as we did working out of the small backyard and garage we started in, except for now the plants are kept and shipped from our greenhouses.We work with a small group of plant farmers around Southern California and Florida to Dropship Plants Nationwide. Southern California and Florida have the optimal climate to grow healthy, strong plants. With the help of our team and distribution infrastructure, you can rest assured that the customer will receive a healthy thriving plant all year around.
Once you have an order you need shipped, you will simply place the order on your customer's behalf through this website. There are no order minimums. Just order exactly what’s needed and we will ship it directly to your customer. All Packaging is Non-Branded and on the receipt and ship-from info, it will say “Your Plant Order.”We also have auto-integration options for Shopify and Woo-Commerce webstores.  You can learn more HERE
To get started, please sign up for the House Plant Dropship membership and you’ll be able to log in to houseplantdropship.com and view prices and place orders. Any questions should be emailed to info@houseplantdropship.com and we will get back to you quickly.  (Our office hours are 9:30AM - 6:00PM PST)
Membership & Platform Access
Service Fee's: Monthly Membership Fee - $30/Month
Ordering Process: Once you have an order you need shipped, you will simply place the order on your customer's behalf on this website. Just be sure to enter the correct customer's shipping address. If you have multiple orders to process at once, there is an option to split up the order and ship to multiple addresses. This is useful if you have multiple orders to process.
Inventory Tracking: It will be up to you to export our inventory file and import it into your online shop. Our inventory is constantly changing and for best results we recommend updating it 3 times weekly. You can download the latest inventory through our active inventory sheet found under the resources tab on our websites main navigation.
Auto-Integration Methods:
We offer auto integration methods for customers using Shopify and Woo-Commerce web platforms. Please contact us for more details. You can learn more
HERE
Shipping & Cancelled Orders
We try to price our plants as competitively as possible. We see our dropshipping partners making a 30%-40% margin while keeping prices competitive within the market. We will continue to lower costs of shipping and plants as we grow and we hope to pass the savings on to you! You will be charged the wholesale plant cost + shipping charges which is based on weight. For cancellations, please email us immediately so we can cancel the order in our system.
Refunds & Credits
What is Covered
  • Damaged Plants: If plants are damaged during shipment and meet the outlined criteria, they qualify for either a refund or replacement.
  • Healthy Plant Guarantee: The company ensures that all plants arrive in healthy condition if ordered correctly.
  • Refunds for Damaged Items Only: Refunds are issued only for the cost of the plants themselves, not for shipping costs.
What is Not Covered
  • Cold Damage Without Heat Packs: During cold months, heat packs must be added to orders shipping to cold regions. Orders without heat packs that suffer cold damage will not be refunded or replaced.
  • Courier Delays or Lost Packages: Issues such as courier delays or lost-in-transit orders are not covered under their guarantee.
Process for Refund or Replacement
  1. Email the company at info@houseplantdropship.com with:
      • A picture of the damaged item.
      • The order number and shipping information.
  1. For auto-integrated dropship partners, use the designated form to track issue orders monthly.
  1. Refunds are processed within 3–5 business days, and only one replacement order will be issued per claim.
Additional Notes
  • Address changes for processed orders must be submitted within 24 hours to avoid complications.
  • As a small business, response times may take 1–2 days during weekdays.
For further details, you can refer to their Return/Issue Policy page on their website.
Integrations & Shopify App
Integrations
  1. Shopify Collective Integration:
      • Streamlines inventory management and order fulfillment.
      • Provides real-time updates, automated syncing, and easy product imports.
  1. House Plant Dropship Shopify App:
      • Syncs products directly to your Shopify store with inventory updates every 10 minutes.
      • Automates order forwarding to House Plant Dropship, with tracking information updated in Shopify upon fulfillment.
      • Allows customization of product details and pricing after syncing.
      • Monthly billing includes wholesale plant costs, labor fees, packaging costs, and shipping fees.
  1. Syncio (Third-Party App):
      • Connects Shopify stores to House Plant Dropship for inventory and order syncing.
      • Also supports WooCommerce for inventory management.
  1. FTP/EDI/Custom Integrations:
      • Offers tailored solutions for bulk data transfers or streamlined supplier communication.
  1. Spocket Integration:
      • Provides access to high-quality products from U.S. and European suppliers for inventory diversification.
  1. Carro Integration:
      • Facilitates partnerships with influencers and brands to expand store reach.
  1. Manual Order Entry:
      • Suitable for merchants who prefer hands-on control over orders and adjustments.
House Plant Dropship Shopify App Features
  • Real-Time Inventory Syncing: Automatically updates inventory levels every 10 minutes to prevent overselling.
  • Order Automation: Orders placed in your Shopify store are forwarded directly to House Plant Dropship for fulfillment.
  • Customizable Products: Merchants can adjust product descriptions and pricing after syncing.
  • Streamlined Billing: Monthly invoices include all costs (plants, labor, packaging, shipping), simplifying financial management.
  • Onboarding Process: Requires app installation, membership approval, and signing a vendor agreement via DocuSign.
The app is free to install but involves charges for products, handling, and shipping costs. It is designed to simplify dropshipping operations while allowing merchants to focus on sales growth. For additional support or tutorials, merchants can contact House Plant Dropship's customer service team.
Winter Protection Information
Winter Protection Policy
When to Use Winter Protection
  • Winter protection is recommended for orders shipping to areas where daytime temperatures drop below 45°F.
  • This applies during the winter months, typically from November to April14.
What Winter Shipping Protection Includes
  • Heat Packs: Multi-day heat packs are added to shipping boxes to maintain a warm and consistent temperature, preventing plants from freezing or going into shock during transit.
  • Cold Weather Guarantee: Orders with winter shipping protection are eligible for refunds or replacements if plants arrive with cold damage.
How to Add Winter Protection
  • The winter shipping protection must be manually added to your cart when placing an order. Without it, orders damaged by cold weather will not qualify for refunds or replacements.
Important Notes
  • Heat packs are sourced from HeatPackUSA and are designed to release heat gradually over time, protecting plants from freezing and maintaining proper moisture levels inside the box.
  • Orders without winter protection added will not be covered under the refund or replacement policy for cold damage.
Contact Us
For general inquiries, issues, or support, you can email us at info@houseplantdropship.com.
notion image
 

❓FAQ | Frequently Asked Questions

Can anyone dropship plants?
Yes, anyone can dropship plants through House Plant Dropship. You simply need to sign up for a membership, which gives you access to their platform to place orders. No prior experience in plant care or inventory management is required since House Plant Dropship handles the logistics, including packaging and shipping.
Who does House Plant Dropship ship for?
House Plant Dropship serves e-commerce businesses, retailers, and entrepreneurs who want to sell houseplants online without managing inventory. They ship directly to customers in the contiguous United States using unbranded packaging, ensuring a seamless experience for your customers.
What type of integrations methods are offered?
House Plant Dropship offers several integration options:
  • Shopify Collective and a dedicated Shopify app for automated syncing of inventory and orders.
  • Syncio for third-party integration with Shopify and WooCommerce.
  • FTP/EDI/Custom integrations for tailored solutions.
  • Spocket and Carro for additional product diversification and influencer partnerships.
How are live plants shipped?
House Plant Dropship has developed specialized packaging over eight years to ensure plants arrive healthy. They use materials that protect plants during transit, including heat packs during cold months if winter protection is added. Plants are shipped directly from greenhouses in California and Florida
Where do the plants ship from?
Plants are shipped from greenhouses located in Southern California and Central Florida. These locations provide optimal growing conditions, ensuring healthy plants year-round.
How should I price my plants?
House Plant Dropship does not enforce Minimum Advertised Pricing (MAP). For example:
  • A 4" houseplant with a wholesale cost of $5 and shipping cost of $9 could be priced between $20–$27.
  • A 6" houseplant with a wholesale cost of $12 and shipping cost of $15 could be priced between $33–$50
How do I handle damaged or incorrect orders?
If an order arrives damaged, email info@houseplantdropship.com with the order number and photos of the issue. They will process refunds or replacements on a case-by-case basis.
Can I change an address after placing an order?
Yes, you can update an address by emailing info@houseplantdropship.com as soon as possible. Orders typically ship within 24–48 hours, so prompt communication is essential.
How does the House Plant Dropship app work?
  • Products are synced from House Plant Dropship to your Shopify store.
  • Inventory updates occur every 10 minutes to prevent overselling.
  • Orders placed on your Shopify store are automatically forwarded to House Plant Dropship for fulfillment.
  • Tracking information is updated in Shopify once orders are shipped.
How do I install the House Plant Dropship app?
You can install the app from the Shopify App Store. After installation, you must apply using the same email address as your House Plant Dropship membership account. A DocuSign vendor agreement will be sent for signature before approval.
Can I customize product details after syncing?
Yes, once products are synced to your Shopify store, you can edit product descriptions, images, and pricing to match your branding and strategy. All we ask is that you Do Not change the product SKU.
Are there minimum sales requirements?
No, there are no minimum sales requirements to use the app.
What support is available for using the app?
House Plant Dropship provides screen-recorded tutorials for installation, syncing products, and managing orders. For additional help, you can contact their support team at info@houseplantdropship.com.
Does the app support international shipping?
No, House Plant Dropship only ships within the contiguous United States.
 
 

House Plant Dropship Shopify App Documentation

This documentation provides a comprehensive guide to the House Plant Dropship Shopify app, designed to streamline the process of dropshipping houseplants by automating inventory management, order fulfillment, and shipping logistics.
 
What is the House Plant Dropship Shopify App? The House Plant Dropship Shopify app simplifies selling houseplants online by eliminating the need for merchants to manage inventory, packaging, or shipping. The app connects merchants to House Plant Dropship’s fulfillment services, ensuring efficient operations and allowing merchants to focus on growing their business.

Basic Knowledge Base

Installation & Onboarding
  • Install the app from the Shopify App Store.
  • Sign up for a House Plant Dropship membership if you haven’t already.
  • Apply using the same email address linked to your membership account.
  • Complete the DocuSign vendor agreement, which outlines billing terms and app usage policies.
  • Once approved, you can begin syncing products and fulfilling orders.
Product Sync & Activating/Editing Products
  • Sync products directly from House Plant Dropship’s catalog to your Shopify store.
  • Inventory levels are updated every 10 minutes to prevent overselling.
  • After syncing, you can customize product details such as names, descriptions, images, and pricing to match your branding strategy.
  • Initial pricing reflects dropship costs, allowing you to set competitive retail prices.
Shipping & Process
  • Orders are shipped directly from House Plant Dropship’s greenhouses in California and Florida.
  • Shipping fees are calculated based on weight and range from $6–$15+ per order.
  • Heat packs can be added during colder months for winter protection (recommended when temperatures drop below 45°F).
  • All packaging is unbranded to ensure a seamless customer experience.
Orders Management & Fulfilement
  • Orders placed in your Shopify store for synced products are automatically forwarded to House Plant Dropship.
  • The app updates tracking information in your Shopify store once orders are shipped, marking them as fulfilled.
  • Merchants can monitor order statuses through the app's fulfillment page.
Cancellations & Tracking
  • Address changes or cancellations must be requested promptly via email at info@houseplantdropship.com as orders are processed quickly (usually within 24–48 hours).
  • Tracking details are provided once an order is shipped, allowing customers to monitor their deliveries.
Billing
  • Merchants are billed monthly for:
    • Wholesale plant costs.
    • $2.30 labor and packaging fee per item.
    • Shipping fees based on weight and destination.
  • Invoices include a detailed breakdown of all charges, including product costs, packaging fees, and shipping expenses.
  • Payments can be made via Checkbook or Stripe.
Checkbook & Stripe
  • Payments for invoices can be processed via Checkbook or Stripe for convenience.
  • Monthly invoices are sent via email with payment links for easy processing.
Subscription Items
  • Subscription-based products should be managed through your store for recurring orders so we receive the subscription order each month from your store. This can be done through shopify third party subscription management apps.
  • We ensure inventory levels are updated regularly for subscription items to avoid out of stock subscription items.
Other Integrations
  1. Syncio:
      • Connects WooCommerce or other Shopify stores with House Plant Dropship for inventory syncing and order management.
  1. FTP/EDI/Custom Integrations:
      • Tailored solutions for merchants requiring bulk data transfers or advanced supplier communication.
  1. Spocket:
      • Adds access to U.S.-based suppliers for inventory diversification.
  1. Carro:
      • Facilitates partnerships with influencers and brands to expand reach through collaborative marketing efforts.
 
 

How does it work?

Step 1
Step 1

Install

Simply install the House Plant Dropship Shopify App on your Shopify store and complete all the onboarding steps on the main page.
 
Step 2
Step 2

Sync

Sync products to your store and the app will create those linked items in your Shopify store. Inventory is updated real-time.
 
Step 3
Step 3

Sell

Sell plants on your shopify store and everytime a order is received, House Plant Dropship will ship and fulfill the order.
The House Plant Dropship Shopify app simplifies the entire process of dropshipping houseplants, allowing you to focus on selling while they handle inventory, packaging, and shipping. Here’s a detailed step-by-step breakdown of how it works:
1. Installation
  • Download the House Plant Dropship Shopify app from the Shopify App Store.
  • Integrate the app with your Shopify store by following the onboarding instructions.
  • Complete the membership registration and vendor agreement to activate your account.
2. Product Selection
  • Browse through the app’s extensive catalog of houseplants, which includes a variety of species such as succulents, air plants, and hanging planters.
  • Each product listing includes high-quality images, detailed descriptions, and care instructions that can be synced directly to your Shopify store.
  • Select the plants you want to offer in your store and customize their titles, descriptions, pricing, and images to match your brand.
3. Automated Order Processing
  • When a customer places an order for a houseplant in your Shopify store, the app automatically forwards the order details to House Plant Dropship.
  • You don’t need to manually process orders—everything is handled seamlessly through the app.
4. Inventory Management
  • The app ensures real-time inventory updates every 10 minutes to prevent overselling or listing out-of-stock products.
  • If a product becomes unavailable, it will automatically be updated in your Shopify store to reflect current stock levels.
5. Packaging and Shipping
  • Once an order is received, House Plant Dropship carefully packages the plant using specialized materials to protect it during transit.
    • Packaging is unbranded by default for a seamless customer experience.
    • During colder months (below 45°F), heat packs can be added for winter protection (if selected).
  • The order is shipped directly from their greenhouses in California or Florida to the customer’s address.
      • (Note: Shipping is only available within the continental United States due to agricultural restrictions.)
6. Tracking and Notifications
  • Once the order is shipped, tracking information is automatically updated in your Shopify store.
  • Customers can view shipping updates directly through your store’s order tracking system, ensuring transparency and reducing support inquiries.
 
Key Benefits of Using the App
By using the House Plant Dropship Shopify app, you can streamline your operations and provide customers with high-quality plants delivered directly to their doorstep—all without managing inventory or shipping yourself.
  • Hands-Free Fulfillment: Automates order processing and shipping logistics so you can focus on growing your business.
  • Real-Time Inventory Updates: Prevents overselling by syncing stock levels every 10 minutes.
  • Customizable Product Listings: Allows you to edit product details for branding consistency.
  • Direct-to-Customer Shipping: Ensures fast delivery with professional packaging.
 
The diagram below shows House Plant Dropship’s role as the “Fulfillment Service App” and the “Third-Party Fulfillment Service”. The dropshipper selling the goods is the “Merchant” and the final end customer purchasing plants from the “Merchant” is the end “Customer”.
notion image
 

Troubleshooting & Common Issues

1. Product Syncing Issues
Problem: Products are not syncing to the Shopify store.
  • Solution:
    • Ensure your membership is active and that you’ve completed the DocuSign vendor agreement.
    • Verify that your Shopify store is properly connected to the app.
    • Check your internet connection and try syncing again.
    • If the issue persists, restart the app or reinstall it from the Shopify App Store.
Problem: Inventory levels are not updating in real-time.
  • Solution:
    • Confirm that the app is installed and running correctly.
    • Inventory updates occur every 10 minutes—wait a few minutes and refresh your Shopify admin page.
    • If inventory still doesn’t update, contact support to check for potential server-side issues.
 
2. Order Processing Problems
Problem: Orders are not being forwarded to House Plant Dropship.
  • Solution:
    • Ensure the products in question were synced through the app and not added manually to your store.
    • Check if the order contains any errors (e.g., invalid shipping address).
    • Verify that your billing information is up-to-date, as unpaid invoices may prevent order processing.
Problem: Tracking information is missing or not updating in Shopify.
  • Solution:
    • Allow up to 48 hours for tracking details to be updated after an order is shipped.
    • Check the fulfillment status in the app’s dashboard to confirm whether the order has been processed.
    • If tracking information is still unavailable, contact support with the order number for assistance.
 
3. App Installation Errors
Problem: Unable to install or access the app after installation.
  • Solution:
    • Ensure you’re logged into your Shopify account with admin permissions.
    • Clear your browser cache or try accessing the app in a different browser (e.g., Chrome or Firefox).
    • Reinstall the app if necessary, and ensure you use the same email address linked to your membership.
Problem: Server error when saving product changes in Shopify.
  • Solution:
    • Save product details without images first, exit out of the product page, then reopen it to upload images (as suggested by Shopify community forums3).
    • Avoid refreshing your browser while editing products to prevent losing progress.
 
4. Shipping & Delivery Issues
Problem: Plants arrive damaged or unhealthy.
  • Solution:
    • Email a picture of the damaged plant along with the order number to info@houseplantdropship.com for a refund or replacement review4.
    • Ensure winter protection (heat packs) is added during colder months to prevent cold damage.
Problem: Orders are lost in transit.
  • Solution:
    • Unfortunately, House Plant Dropship does not cover orders lost in transit at this time4. Ensure accurate shipping addresses are provided when placing orders.
 
5. Billing & Payment Issues
Problem: Monthly invoice discrepancies or missing invoices.
  • Solution:
    • Review your invoice details sent via email at month-end. Charges include wholesale plant costs, labor/packaging fees ($2.30 per item), and actual shipping fees1.
    • Contact support if there are discrepancies or if you did not receive an invoice.
Problem: Payment processing issues with Checkbook or Stripe.
  • Solution:
    • Verify that payment details are correct and up-to-date in your account settings.
    • Contact support if payments fail repeatedly.
 
6. Address Changes & Order Modifications
Problem: Need to change a shipping address after placing an order.
  • Solution:
    • Email updated address details to info@houseplantdropship.com immediately. Orders typically ship within 24–48 hours, so prompt communication is essential4.
Problem: Canceled orders still show as active in Shopify.
  • Solution:
    • Confirm cancellation with House Plant Dropship support and manually update order status in Shopify if necessary.
 
7. General App Performance Issues
Problem: The app runs slowly or crashes frequently.
  • Solution:
    • Check for updates in the Shopify App Store and ensure you’re using the latest version of the app.
    • Restart your browser or device and try again.
    • If performance issues persist, contact support with details about your device and browser.
 
Additional Support
If you encounter any other issues not listed here, please reach out to House Plant Dropship’s support team via email at info@houseplantdropship.com, or call them at +1 (949) 304-1286 during business hours (Monday–Friday, 10 AM–6 PM PST
notion image
 
 
 
 

Release Notes for House Plant Dropship Shopify App

Stay updated on the latest features, improvements, and fixes for the House Plant Dropship Shopify App. Below is a detailed log of updates to help you understand what's new and how the app continues to evolve.
 

March 2025: Fulfillment Flow & Vendor Backend Updates

  • New Draft Order System: Orders now go into a “pending payment” state before being accepted. Dropship merchants must pay first — once payment is complete, the order moves forward.
  • New API Endpoints: Created endpoints for creating, completing, and canceling draft orders.
  • Order Number Visibility: HPD order numbers now show up for merchants on the fulfillments page.
  • Better Notes for Integrations: Merchant info is now stored in the regular order note (instead of note attributes), so platforms like Shipstation can read them more easily.
  • Security Upgrades: Implemented endpoints HTTPS-only, adding token authentication, and locking down parameters.
  • Fulfillments Page Upgrade:
    • Pending and completed orders are now shown in two separate tables.
    • Completed orders can be filtered, sorted, and searched.
    • Merchants will see a banner when they have pending fulfillment orders.
  • New Shipping Cost View: Added a card that shows product weight and estimated shipping cost right on the fulfillments page.

February 2025: Latest Updates

  • Improved Performance: Optimized syncing speed for product imports and inventory updates, reducing delays during high-traffic periods.
  • Enhanced Tracking Integration: Tracking information now updates more reliably in Shopify after order fulfillment, ensuring customers receive accurate delivery details.
  • Bug Fixes:
    • Resolved an issue where certain products failed to sync due to formatting inconsistencies.
    • Fixed a rare error causing delays in order forwarding for high-volume merchants.
  • User Interface Updates:
    • Updated dashboard layout for easier navigation and improved user experience.
    • Added tooltips to key features for better onboarding and guidance.

January 2025

  • New Feature: Manual Order Adjustments: Merchants can now manually adjust or cancel orders directly within the app before they are processed by House Plant Dropship.
  • Expanded Catalog: Added 50+ new houseplant varieties to the product catalog, including trending plant species and seasonal favorites.
  • Winter Protection Reminder: Automatic prompts added during checkout for merchants shipping to cold regions, encouraging the addition of heat packs.

November 2024

  • Launch of Shopify App: Official release of the House Plant Dropship Shopify App, offering seamless integration for dropshipping houseplants.
  • Core Features Introduced:
    • Real-time inventory syncing every 10 minutes.
    • Automated order forwarding from Shopify to House Plant Dropship.
    • Monthly billing system with detailed invoices covering wholesale costs, labor fees, and shipping charges.
  • Onboarding Process:
    • Integration with Shopify admin for direct access.
    • Vendor agreement via DocuSign required for approval.

April 2024

  • Beta Launch of App: Initial rollout of the app to select merchants for testing and feedback. Key features included inventory syncing, automated order processing, and tracking updates.

Planned Updates

  1. Advanced Customer Backend A easier way to search for orders and tracking information on the House Plant Dropship platform.
  1. Automated Billing for new users
      2. A automated billing method for new app users to charge on the time of order fulfillment.
 
 
For any questions or feedback about these updates, contact our support team at info@houseplantdropship.com or call us at (949) 304-1286. We value your input as we continue to improve your experience with the House Plant Dropship Shopify App!
 
notion image
 
 

Connect with us

We continue to build out more features on the app to help plant sellers sell more plants online. Email us at info@houseplantdropship.com.
 
notion image
 
 
 
Copyright 2022 House Plant Dropship